Frequently Asked Questions
Take a look through our frequently asked questions. If you still can't find what you're looking for, please don't hesitate to contact us.
Our Service
Can you clean after business hours?
We can clean before, during or after business hours. However, we prefer to perform the service during the week outside your operating hours or on weekends, so as not to interrupt your business. If a normal working day happens to be a public holiday, the service will be performed on the following business day. Cleaning visits may be cancelled during long holidays such as Christmas and Easter.
Do you provide cleaning supplies?
We supply all professional cleaning products and equipment needed to perform the service, including: Rubbish Bags, Professional Cleaning Products, Microfibre Cloths, Commercial Grade Vacuum Cleaner, Commercial Grade Mops & Signage
We use Jantex Professional, Unilever & Kitchenmaster Range (Safety Data Sheets (SDS). The relevant SDS are available)
What cleaning tasks does your service cover?
Complete Clean NI's goal is to always have your premises cleaned to the highest standard with minimum interruption to your business. Once we start cleaning for you, we take responsibility for all your cleaning requirements. We'll never charge more than our agreed office cleaning fee, even if we go over the expected time to complete the service.
Do you guarantee the cleaning quality?
The Quality Control System we have in place means we are always checking for quality issues to occur. It guarantees that Complete Clean NI's quality standards and H&S standards are always applied. These standards are continuously reviewed to improve the service. We use a number of tools to provide our assurance of the cleaning quality, including routine management site inspections.
How long is your cleaning contract?
There is no minimum contractual period. We rely on the quality of our cleaning service to maintain our contracts not on the fine print. You can terminate the agreement at any time for any reason by providing 14 days notice. Upon receiving your notice, we'll continue providing our cleaning services at the best quality until the lapse of the notice period.
How often do you invoice and how can I pay?
Invoices are issued every month and are due in 7 or 14 days. All invoices are emailed to the email address we have on file. You can pay using any of the following payment methods.
Bank Transfer
Please use the invoice number as the reference for your payment, Our Bank Details are provided on each invoice
Cash and Cheque
Please notify us if you prefer to pay in cash or by cheque and we’ll come to your premises during business hours to collect payment.
Credit or Debit Card and PayPal
Please notify us if you prefer to pay by Credit or Debit Card, payments are processed through PayPal. However, you don't need to have a PayPal account to pay with your card.
